Policy
Shipping & Fulfilment
Last updated 23 August 2026
| Delivery time | 5–10 business days |
|---|---|
| Carrier | UPS, with tracking on every parcel |
| Ships to | United States |
| Shipping cost | Included in the quoted total |
When your order ships
The 5 to 10 business day window runs from the moment your payment is confirmed to the parcel arriving at your door. It covers both parts of the job: production, which includes queueing, printing, cleanup and a human quality check, and then UPS transit.
Business days are Monday to Friday, excluding US public holidays. A large part, an unusual material, or a busy queue can push an order toward the longer end of that window. If we expect to miss it, we will email you rather than let you wonder.
Tracking
Every parcel ships with a UPS tracking number. We email it to you when the label is created, and you can ask Claude for your order status at any point — it will tell you where the job is, and give you the tracking number once one exists.
Shipping cost
Shipping within the United States is already included in the total you were quoted. There is no shipping charge added at checkout and no invoice afterwards. What you were quoted is what you pay.
Addresses
We ship to the address you give us when you place the order. Please check it — an incorrect or incomplete address is the most common cause of a delayed parcel.
If you spot a mistake, email ben@swinglellc.com immediately. We can change the address any time before the label is printed. Afterwards we are in UPS's hands, and if the parcel is returned to us as undeliverable we will contact you to arrange reshipment, which may carry a further shipping charge.
Damaged or lost parcels
If your part arrives broken, or tracking shows it delivered and it is not there, tell us within 14 days and we will reprint it or refund it — your choice. A photo of the damage and the packaging helps. This is covered in full by our Refunds & Cancellations policy.
We do not treat a lost parcel as your problem to chase with the carrier. We will sort it out.
International orders
We currently ship within the United States only. If you are outside the US and want something printed, write to us — we are not set up for customs paperwork yet, but we would like to know there is demand.
Packaging
Parts ship in a plain box with protective packing. If you need a part sent directly to someone else as a gift, say so when you order and we will leave pricing off the paperwork.