Get in touch

Contact us

One person reads this inbox, and it is the same person who prints your part. Expect a reply within one business day.

ben@swinglellc.com

About an existing order

Include your job number — it looks like hc-a1b2c3 and your AI assistant will have given it to you when you ordered. If something arrived damaged or wrong, a photo in the first email usually settles it in one reply.

For a quick status check you do not need us at all: ask your AI assistant where your order is and it will tell you the current stage and the tracking number once one exists.

Getting started

There is nothing to apply for. Connect HardCopy Labs to Claude or ChatGPT with the steps on the home page, then describe what you want printed. If you get stuck, email us and we will walk you through it.

Before you ask for a quote

We quote from a model, not from a description, so the fastest path is to bring the STL — or describe the object to your AI assistant and let it build one. Useful things to mention: rough dimensions, what the part has to do, and whether it will live somewhere hot, outdoors, or under stress. That last one decides the material, and sometimes it tells us we should not print it at all.

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